Target Fire has rolled out a new generation mobile workforce system using tablets linked in real time to a central management software as part of a 5 in 1 cloud-based solution from BigChange. Target specialises in ensuring buildings are fire safe with retrospective building modifications involving fire compartmentation and the replacement or repairs of fire doors, alarms, smoke vent systems and emergency lighting.
BigChange has provided Target with a completely paperless system that integrates the field operations with their central office IT system, which is all part of JobWatch, the cloud-based solution from BigChange. The system handles everything, from call logging to job scheduling, job management and invoicing, with live vehicle tracking to give Target complete visibility of all jobs in progress and once completed.
Target switched to BigChange from another service management system and a separate tracking system. “We wanted to modernise our IT and invest in a solution for the future – something that could assist in what is proving rapid growth in the business,” says Dean Rochester, Managing Director of Target. “BigChange was particularly appealing as it is a true end-to-end solution and we knew that would make things much easier; a single system with the seamless flow of data from start to finish, which will also aid our clients.”
Target provide both fast, reactive maintenance services as well as planned longer term contract services. As well as the FIRAS accredited fire safety work, Target provides facilities and maintenance services to the property sector including commercial, retail and leisure, social housing, insurance and lettings. From its headquarters in Bedfordshire and its field based operatives, Target covers a wide area from London and the South East, to the Midlands, East Anglia and west to Swindon.
“With BigChange we feel we are quicker and more organised having eliminated much of the paper with digital records. Now all the information our clients need is at our fingertips and readily available.” Rochester adds.
The system is helping improve customer service as well by improving communication. Customers now get instant auto-alert emails when job requests are received, and work is scheduled. In addition, the electronic job sheets and progress photographs from site allow customers to be kept fully informed on work progress.
For more information please visit: www.bigchange.com
