Tyne and Wear’s Fire Service is wearing a badge of honour with the news its Fire Control team has been given a major ‘thumbs up’ from a national regulator. Tyne and Wear Fire and Rescue Service (TWFRS) has recently found…
TWFRS praise Control Room staff for helping them become the fastest service in the UK
Tyne and Wear Fire and Rescue Service (TWFRS) Assistant Chief Fire Officer, Lynsey McVay, has praised the staff in their 999 Fire Control room As part of International Control Room Week, she has hailed the ‘unsung heroes’ of the Service…
‘Lives likely lost’: fire control staff call for public support to halt service closure
Firefighter control staff are calling for the public to back them as a meeting of councillors decides whether to close the entire fire control service in Cornwall. Firefighter control staff handle calls from the public, provide safety guidance and deploy…
Welcoming the faces of tomorrow
It’s not just new firefighters who have joined one of the region’s largest Fire and Rescue Services – new voices of hope have joined their Fire Control. In the last year Tyne and Wear Fire and Rescue Service (TWFRS) have…
Control room heroes celebrated in international campaign
A week-long campaign has shone a welcome spotlight on the unsung heroes of emergency services control rooms to highlight their vital, life-saving work. Organised by NEC Software Solutions, International Control Room Week ran from 18–24 October and saw control room…
Every 999 call starts with them
A Station Manager has praised 999 Fire Control Room staff in the North East and revealed they have helped ensure the region has the fastest response in the country. Station Manager Andrew Lineham praised the Control Team at Tyne and…
NEC Software Solutions launches revolutionary control-room dispatch technology
NEC Software Solutions has launched software designed to revolutionise the dispatch of emergency services teams. NEC Software Solutions is the new name for APD Communications, the leading supplier of software to emergency services, control rooms and other public safety sectors.…
Awards honour control-room heroes for selfless public service during the pandemic
Heroes of emergency-services control rooms have been honoured for their vital work serving the public during a year unlike any other. The APD Control Room Awards 2021 recognise the selfless and unstinting efforts of control-room individuals and teams who go…
Awards will give families unique insight into work of control-room heroes during unprecedented year
Control-room heroes can share their achievements with their families during a prestigious virtual awards event recognising their vital service to the public during a year of unprecedented challenges. Nominations for the fourth annual APD Control Room Awards are now open,…
Becoming the best in the world at detecting cardiac arrest
In 2016, Corti and Copenhagen EMS started a partnership to merge human expertise with AI to improve performance on emergency calls. When an emergency call is made, the dispatcher at the other end of the line must triage the patient…